What is the Customer Service Policy of ACT Security
Response:
We take a different tack on Customer Service.
First, we answer the phone personally during our extended work hours. So calling our office from around 7am thru 7pm will get you to one of our team. You won't have to press 1!
Often we can fix the issue over the phone, but if not, we will schedule one of our Techs to visit and that schedule will be as narrow as we can make it. We confirm all schedules on the Day of the visit and again prior to arrival. If something is going to delay us getting to your visit, perhaps a job took a lot longer than expected, we will call with an updated schedule and if necessary reschedule to fit your needs.
Call us! Speak to one of us right away.
Keywords
FAQ Articles
- Do I need an alarm system
- How much does it cost to have an alarm system
- What's the difference between a control panel and a keypad
- Do I need a separate phone line
- How do I go about getting an alarm security system
- What is required to get a security system
- Do I need a permit
- What is a 'User's Permit And how do I know if I need one
- Do I need to register my alarm
- What Is A False Alarm
- My Alarm Went Off And No One Called, Why
- Why Does The Alarm Beep Every Time A Window or Door Opens
- My Alarm Is Going Off, What Do I Do
- What If Someone Breaks In
- What If There's An Emergency
- What Does ACT Stand For
- Where are you located
- What Does 'Check 04' Mean
- Who do I call to fix my alarm
- Crash & Smash Protection
- Customer Service
- WHY CHOOSE ACT
- How to stop house alarm from beeping
- Are ACT Installers Certified
- Will I have a problem with my alarm system over VOIP
- Can I replace the Alarm System Battery
- Should I have a Monitored Smoke Detector
- Do I have to have a 3 year Alarm Monitoring Contract
- How does my alarm system work
- What is the Best place to put the keypad for security system
- Unmonitored Alarm Service
- Will the Alarm work if I have pets
- Is it worth having an Alarm Sign in my yard
- Does ACT Security install Surveillance Cameras